RETURN POLICY AND PROCEDURES
QUESTIONS? CALL TOLL FREE 1-877-572-1970 Between 12:00 Noon and 3:00 pm Eastern Time for Live Customer Support.


(1) We guarantee your 100% satisfaction with our products for a period of 7 days after receipt.

(2) Only returns that have been pre-authorized can be returned. You can get this authorization by either calling us TOLL FREE AT 1-877-572-1970 (12:00 Noon to 3:00 p.m. Eastern) or via email at Office@DecoySuperstore.com Email should include the following information requesting a return and refund. -Include order number (last four digits of long number on confirmation). -Your name and email address -Reason for return

We will reply via email with a return address to where you will ship the product. Once product is received by our specified warehouse we will inspect and issue you a refund. Do not ship any items to our Decoy Superstore business office address unless instructed to do so in advance. You must notify us within 7 days of delivery to apply for a return. All convenience returns are at the customers expense. No returns can be approved for any item if we are not contacted within the 7 day period.

(3) After you have received authorization for a return it must be returned to our designated warehouse within 14 days of the authorization. If it is not returned within this period of time we will not accept the return and you will receive no credit.

(4) If you received FREE SHIPPING on the original sale of the item, the shipping & handling cost from our supplier to you will be deducted from the refund.

(5)ITEMS THAT CAN NOT BE RETURNED: (A)Any items we identify in our product descriptions as being "Special Order" or "Custom Made." (B)Any items that are listed as being "Close-outs" or "Holiday" themed items can not be returned. (C)Any items listed as "Close-Out Sale" items. (D)Any items that require special customized decals, engravings, or special designs.

(6)Items must be returned in the same condition as received with all original packaging.

(7)PLEASE SAVE ALL ORIGINAL PACKING ITEMS AND FILLERS INCLUDED WITH YOUR PURCHASE IN CASE YOU HAVE TO RETURN IT FOR SOME REASON.After you have talked with DecoySuperstore.com you will be instructed in the proper way to return the item. This will include a short note describing your reason for returning the item. If the package is not packed and wrapped in the identical fashion as it was originally shipped, and further damage occurs, the shipper or manufacturer will not authorize an exchange.

(8) Do not call the manufacturer who may be listed on the box. You must deal with us directly in order to coordinate all returns.

RETURN PROCEDURES FOR DAMAGED OR DEFECTIVE ORDERS

Defective or Damaged Goods Return Deadline: No returns due to defective or damaged goods can be authorized if you have been in receipt of the item for more than three (3) business days. (72 hours from delivery.)UPS and Fedex delivery records will be utilized to determine date and time of receipt.

If upon opening your package you determine that the product is defective in its construction or damaged during shipping our manufacturer will replace the item at no charge to you. We will handle all of the exchange and return details with you.

1. Contact us via email at Office@DecoySuperstore.com or call TOLL FREE AT 1-877-572-1970 (Monday-Friday, 12:00 Noon-3:00 p.m., Eastern Time.)Do not call the manufacturer who may be listed on the box. You must deal with us directly in order to coordinate all returns. When contacting us we will need your full name, shipping address, order number (last four digits of the number on your order confirmation), and thorough description of damage.

2. We will give you a verbal Return Authorization. If you do not call and get this authorization from us we will not accept the return and you will be responsible for all shipping costs to return it to you.

3. PLEASE SAVE ALL ORIGINAL PACKING ITEMS AND FILLERS INCLUDED WITH YOUR PURCHASE IN CASE YOU HAVE TO RETURN IT FOR SOME REASON.After you have talked with DecoySuperstore.com you will be instructed in the proper way to return the item. This will include a short note describing your reason for returning the item. If the package is not packed and wrapped in the identical fashion as it was originally shipped, and further damage occurs, the shipper or manufacturer will not authorize an exchange. Any damaged product that you wish to return must be returned in the same condition it was received… new and unused. REMEMBER: DO NOT SHIP ANY ITEMS TO DecoySuperstore.COM UNLESS YOU HAVE BEEN INSTRUCTED TO DO SO IN ADVANCE.

4. Upon return and inspection of your return, we will credit your account and the supplier will ship you a replacement at no additional cost to you.

If you ordered an item and you would like to exchange it the easiest solution is to return the unwanted item per instructions above and order the desired item.

CANCELLATION POLICY

Orders placed via the Internet are generally transmitted to one of our supplier's computer systems within 30 minutes from the time you place your order. If you decide to cancel your order please e-mail us immediately and we will do our best to cancel your order. If the order is already in the system we will attempt to cancel it with the supplier but in some cases we will be unable to do so. If you cancel an order that has already been shipped, all shipping costs, original shipping costs to your address and back to us, plus any handling fees charged to us by the supplier will be at your expense. A 4% fee may be charged for a canceled order that has been shipped. The purpose of this fee is to recover bank charge fees related to the credit card transaction. This fee will not apply to any returned merchandise or merchandise a customer receives in damaged condition.

REFUSAL OF DELIVERY

If for some reason you refuse delivery of the item when it reaches your home or place of business, you will be charged for all shipping costs to your home and the return. You will also be charged for any bank credit card fees that we have been charged and any handling and restocking fees that have been imposed on us by our suppliers.

STORE CREDITS

If you are issued a store credit for any reason the credit must be used within 12 months of the date it was issued or we will no longer honor it. When cashing in store credits please email us with your request and we will assist you. ___________________________________________________________